By Andrew Griffiths

ISBN-10: 1741750083

ISBN-13: 9781741750089

This booklet has a few fantastic rules. but it should still point out that the booklet is designed for companies who hire employees. As a one individual enterprise there have been many rules that i could not use - resembling telling your employees tips on how to procedure buyers, getting suggestions from employees, observing your employees whereas they're facing consumers etc
I chanced on myself skipping over pages to get to the following concept that used to be acceptable to my scenario.
If you do not hire employees you can be a bit disillusioned during this publication because it has many assistance you cannot use. if you happen to do hire employees - you will likely love this booklet as one could use all of them.

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Extra resources for 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones

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I have mentioned that the best way to ensure high levels of customer satisfaction among your customers is to know exactly what they expect from you and to ensure that you meet those expectations and, where possible, exceed them. This leads us to the point of finding out what it is that your customers expect from you. The best way to find out what your customers’ expectations are is to ask them. I believe that a simple flick-and-tick survey form can give you a lot of information. You want to know how important certain issues are to your customers, and from this you can fully understand their expectations.

The name of the business should stand out above all other signage. Trading hours need to be clearly marked, and other signage should follow a pattern or a plan of some sort. Suppliers love to have their product name splattered over the front of businesses, and while this can be a selling feature for some businesses, it’s important to ensure that it doesn’t make the business appear confusing and messy. 3. The entrance is too small 1 Some businesses, especially ones with large numbers of customers coming and going, seem to have thrown all commonsense planning out of the window by making the front door tiny—to the point where only one person can enter or leave at a time.

This will reassure them and reduce any perceived risks associated with dealing with your business. If your business supports local charities, display the certificates of appreciation. Likewise, if any of your staff receive an acknowledgment for outstanding service (such as employee of the month), put these notices in a prominent position. They show that your business is a good corporate citizen and that you care for the community and the people you employ. If you have the type of business that can utilise a guest book or a customer comments book, leave it out for customers to read and to add their own comments.

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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones by Andrew Griffiths


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